Island Escape Cruises Assurance
We understand that there is continued uncertainty due to Covid-19, as restrictions can impact future travel and confidence of our guests.
Here at Island Escape Cruises, the health, safety, and wellbeing of both our guests and crew is our top priority. On board our yacht, we have implemented health procedures to ensure that we operate safely and responsibly. Therefore enhanced protocols and procedures for cleaning and disinfection in line with the latest National requirements and guidelines from the World Health Organization will be in place before we set sail. Throughout the yacht we have placed hand sanitizers.
Our air conditioning system continuously supplies 100% fresh, filtered air from outdoors to all indoor spaces. You can breathe easy knowing that, thanks to this system, the transmission of aerosol particles between spaces is extremely low to virtually impossible.
We are constantly monitoring best practice from the industry to be able to provide a safe environment for our guests and crew.
Book with Peace of Mind –
• Cancel due to Covid-19 and receive a Future Cruise Credit of cruise monies paid, valid for 18 months from original booked sailing date (see below applicable circumstances)
Future Cruise Credit:
Island Escape Cruises will offer customers a Future Cruise Credit of cruise monies paid, valid for 18 months from original booked sailing date in the following circumstances:
a. If guest or part of travelling party test positive to COVID-19 in the 28 days prior to sailing.
b. If guests show signs of COVID-19 symptoms including common cold symptoms such as mild fever, coughing, sneezing etc. as assessed by Island Escape Cruises boarding team at time of pre-embarkation temperature checks.
c. If Government Mandated Travel Restrictions, (a hard border that prevents you from leaving your home port or from arriving to the embarkation port) prevent the guest from travelling within 28 days of sailing.
• If Island Escape Cruises cancels a sailing due to Covid-19, guests will receive a Future Cruise Credit of monies paid, valid for 18 months from date of cancellation.
Island Escape Cruises reserves the right to correct, without advance warning or liability, any mistakes, inaccuracies, or omissions at any time. Programs and offers can be withdrawn without warning at any time.
FUTURE CRUISE CREDIT (FCC) TERMS AND CONDITIONS
All Future Cruise Credits have an 18-month validity from the original booked sailing date (or date of cancellation in the event Island Escape Cruises cancels a sailing). Any booking made using this Future Cruise Credit must be made prior to the expiry date. The Future Cruise Credit has no cash value and will be forfeited if not used prior to the expiration date. The FCC will be issued in the amount of the booking value paid.
All bookings with Island Escape Cruises are subject to our terms and conditions.